Frequently Asked Questions
Please read our FAQ before sending us a message.
Our delivery charges are based on The Courier Guy rates and vary depending on your location. The exact cost will be calculated at checkout.
We accept payments securely through Payfast, allowing you to pay via credit/debit card, Instant EFT, and other convenient options.
Since each item is handmade to order, please allow 5 – 10 working days for processing. Once shipped, delivery takes approximately 1 – 3 working days depending on your location.
Our online shop uses Payfast, a trusted and secure payment gateway. Your payment details are encrypted, ensuring your data is fully protected. For more details, please refer to Payfast’s security policies.
Once you place an order, you’ll receive an order confirmation email. Our team then begins the handmade process. When your item is ready and shipped, you’ll receive a tracking number to follow your delivery.
Yes! An invoice will be automatically emailed to you after placing your order. If you don’t receive it, check your spam folder or contact us for assistance.
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